Paid subscriptions to Chess.com and other services on this site are governed by the following terms and agreement:
Payments
Payments for subscriptions can be made via credit card, PayPal, iTunes, Google Play, money order, or other payment methods. All subscriptions are processed in US dollars unless otherwise shown.
Gift subscriptions are charged once only and do not renew. All other subscriptions are auto-renewed until canceled by the subscriber through their account, or by contacting Member Support. Payments made by mail should identify the subscription product and should be sent to PO Box 970397 Orem, UT 84097. Please see our Privacy Policy for further information regarding our use and storage of payment information. This Subscriber Agreement is subject to any limitations set forth in the Privacy Policy.
Services
Subscribers are authorized to receive the services outlined on the subscription page for the duration of their subscription. Services are effective immediately upon receipt of payment. As with any online subscription service, we cannot guarantee that Chess.com or any of the Services will be free of downtime for maintenance or other outages. Where possible, we may notify you in advance of planned outages.
We reserve the right to change our subscription prices from time to time. Price changes will not affect an existing subscription that you have already purchased during the duration of the subscription period. However, price changes will apply to new subscriptions and may apply to subsequent renewals of an existing subscription. We will inform you of any change(s) in price within a reasonable time before the change(s) take effect. If you do not agree to such a change, you may cancel the subscription.
Upgrades/Downgrades
Upgrading can be done at any time and the upgrade price will be pro-rated according to the time used and time remaining. The upgrade price will show in the checkout process. Downgrades are not available until after the expiration of the original subscription. For help, please contact Member Support.
Refunds
If you are not satisfied, please contact Member Support. All first-time credit card and Android subscriptions are given a 30-Day Money Back Guarantee. Refunds will NOT be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc).
Subscribers via iTunes are subject to Apple’s Subscription terms. Unfortunately, Apple does not provide a way for Chess.com to refund iTunes payments, and all refunds and claims must be made directly via Apple. Please see https://support.apple.com/en-us/HT202039.
ALL CRYPTO TRANSACTIONS ARE NON-REFUNDABLE.
If you have any questions regarding the above policies please contact us.